Frequently asked questions to help you buy a voucher, a gift box or an item - VILLA RENE LALIQUE
I have not received my gift box. What should I do?
First, check your spam folder if you chose an electronic delivery.
In case of non-receipt or loss, contact our team indicating, if possible, your order number so that we can find your purchase and assist you.
In case of non-receipt or loss, contact our team indicating, if possible, your order number so that we can find your purchase and assist you.
Can I receive a gift box in paper format?
Yes. You can choose to have it sent by mail during your order.
Note: Orders made on Sunday or Monday requiring postal delivery are processed from Tuesday onwards. Delivery times then depend on postal services.
Note: Orders made on Sunday or Monday requiring postal delivery are processed from Tuesday onwards. Delivery times then depend on postal services.
Can I schedule the gift to be sent on a specific date?
Yes. You can schedule the sending date of your gift so that it arrives to the recipient at the desired time.
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. If you have chosen postal delivery, please note that orders placed on Sunday or Monday are processed from Tuesday onwards. Shipping times then depend on postal services, and VILLA RENE LALIQUE cannot be held responsible for any delays. VILLA RENE LALIQUE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for one year from the date of purchase and can be customized to your liking. Take advantage of this opportunity to offer a unique experience to your loved ones at Villa René Lalique.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on the VILLA RENE LALIQUE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When you make your purchase, you can choose to send your gift box by email, by mail, or to pick it up directly on site. Digital boxes are sent immediately, while mail deliveries are processed starting Tuesday for orders placed on Sunday or Monday. Enjoy the unique experience of Villa René Lalique.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you will benefit from an immediate digital delivery at VILLA RENE LALIQUE.
How do I create a group fund and invite people?
To create a group gift and offer a gift box to multiple people, select the dedicated option during your online purchase. You can then invite participants via email or link sharing. The gift boxes from Villa René Lalique are valid for one year and allow the recipient to book the dates of their choice.
How can I choose the amount for a gift card?
To offer a gift certificate at VILLA RENE LALIQUE, you can choose from the predetermined amounts of the available gift boxes, tailored to your wishes and budget. All gift boxes are valid for at least 365 days after purchase, providing optimal flexibility for the recipient to book their stay or tasting dates according to their availability at VILLA RENE LALIQUE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the page. Enjoy the full VILLA RENE LALIQUE experience.
How can I empty my cart?
To empty your gift box cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button of our establishment VILLA RENE LALIQUE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to make your loved ones happy. They will all be included in your order and you can customize them as you wish at VILLA RENE LALIQUE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our VILLA RENE LALIQUE website.
How do I purchase or give a gift box?
To offer a Villa René Lalique gift box, choose your box, customize it with a message, and complete your order. The box is sent immediately in digital format, and the recipient can book their stay and restaurant dates at their leisure at Villa René Lalique.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift vouchers allow the recipient to choose the experience they like among our stay and gastronomy offers at Villa René Lalique.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the purchase conditions. The boxes are valid for at least one year after the purchase date, and the beneficiary can book the dates of their choice at the VILLA RENE LALIQUE establishment.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We commit to responding within 48 business hours, for an unforgettable stay at Villa René Lalique.
Is the gift box customer service reachable by phone?
The customer service of Villa René Lalique is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Villa René Lalique website. Log in with the credentials provided to you when you purchased your box.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your experience at Villa René Lalique.
Is there a dedicated customer service for gift boxes?
Our customer service team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get information and assistance with your gift box at Villa René Lalique.
Is there a dedicated FAQ for gift boxes?
Here you will find the answers to your questions about using your gift box. It is valid for one year from the date of purchase and allows you to book the dates of your choice for a gastronomic experience or a stay at Villa René Lalique.
Is spa access included in my gift box?
Access to the spa is not mentioned in the options of the gift boxes offered by Villa René Lalique. Check the details of your gift box to confirm the included services.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Villa René Lalique gift box has access to the same services as other clients of the establishment, subject to the reservation and validity conditions of the gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find precise information about your gastronomic experience or your stay at Villa René Lalique.
Is parking included in my gift box?
Parking is not included in the Villa René Lalique gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
The Villa René Lalique gift boxes usually include breakfast, but it is advisable to check the specific conditions of your box for confirmation. Enjoy your stay at our Villa René Lalique establishment.
Is special attention given to the recipient of a gift box?
At Villa René Lalique, special attention is given to gift box recipients, with personalized service and an exceptional gastronomic and hotel experience. You will enjoy a warm welcome and an unforgettable stay at our VILLA RENE LALIQUE establishment.
Is a welcome drink included in my gift box?
Most of the gift boxes from Villa René Lalique include a welcome drink to enhance your stay or gastronomic experience. To know the specific details of your box, check the conditions mentioned at the time of purchase or consult the information provided with your gift voucher at our Villa René Lalique establishment.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the spa of VILLA RENE LALIQUE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your preferences, directly on our website. Our gift boxes are valid for at least 365 days after purchase, and your colleagues can choose the dates that suit them best to enjoy their experience at Villa René Lalique.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase and send multiple VILLA RENE LALIQUE gift boxes directly to your clients, either in digital or paper format. Digital delivery is immediate, while orders placed online on Sunday or Monday for postal delivery are processed from Tuesday onwards. The boxes are valid for at least 365 days after purchase and allow the recipient to book their preferred dates.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at VILLA RENE LALIQUE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Villa René Lalique offers advantageous and personalized solutions for corporate committees, with preferential rates and customization options according to your needs, for gift boxes valid for at least 365 days after the purchase date. You benefit from the immediate sending of your gift box in digital format, or a personalized gift voucher to your home, with the best guaranteed rate and a wide range of gift boxes and vouchers to offer to your loved ones. Villa René Lalique.
How do I correct an incorrect email address for a gift box?
You can correct the email address associated with your gift box by providing us with your order number and the new details. Changes are possible according to the purchase conditions of your box at VILLA RENE LALIQUE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or contact us by phone during opening hours. Our gift boxes are valid for one year from the date of purchase, and the beneficiary can book their dates directly with our establishment Villa René Lalique.
Is there a dress code for the gift box?
For the restaurant at Villa René Lalique, smart attire is recommended. Dress elegantly to fully enjoy your gastronomic experience at this two-star Michelin establishment, VILLA RENE LALIQUE.
From what age can I get a treatment?
The minimum age to receive a treatment at Villa René Lalique is generally 18 years old, except for certain specific treatments that can be adapted for adolescents starting at 16 years old. For more details, we invite you to consult the general terms and conditions of the VILLA RENE LALIQUE establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance at the VILLA RENE LALIQUE establishment.
How can one access the hotel from the airport?
To access the hotel VILLA RENE LALIQUE from the airport, it is recommended to arrange for personal transportation or a taxi service, as the establishment does not offer a direct shuttle. The Villa René Lalique is located in Wingen-sur-Moder, in Alsace.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at Villa René Lalique, which does everything possible to comfortably welcome all its visitors.
Are pets allowed in the establishment?
Villa René Lalique accepts pets under certain conditions. It is advisable to check the terms directly with the establishment VILLA RENE LALIQUE.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box, directly on the Villa René Lalique website. There you will find the options offered by Chef Paul Stradner, such as the 4 or 8-course gastronomic menu, as well as other culinary experiences at Villa René Lalique.
What are the hours of operation?
To find out the opening hours of VILLA RENE LALIQUE, you can visit their website directly or refer to the information provided with your gift box.
Is there parking available near the establishment?
Villa René Lalique has a private parking lot for its customers. You can thus park your vehicle with complete peace of mind during your stay or visit at our establishment VILLA RENE LALIQUE.
What are the delivery methods for gift boxes/vouchers?
You can receive your gift box by email immediately after your purchase or by postal mail within 48 hours. The gift boxes from Villa René Lalique are valid for one year from the date of purchase and allow the recipient to book their stay dates according to the availability of the VILLA RENE LALIQUE establishment.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. Any order placed online on Sunday or Monday and involving mail delivery will be processed starting Tuesday. VILLA RENE LALIQUE cannot be held responsible for postal delivery times. VILLA RENE LALIQUE.
In addition to gift boxes, is it possible to order or have items delivered?
Villa René Lalique offers only gift boxes for stays and gastronomic experiences. For additional items, you can check the conditions of the Villa René Lalique establishment.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a gastronomic and stay experience at Villa René Lalique. Orders placed online on Sunday or Monday for postal delivery are processed from Tuesday, with postal delivery time to be considered. Villa René Lalique.
Is the box presented in a neat packaging?
The gift boxes from Villa René Lalique are presented in an elegant and careful packaging, reflecting the excellence and refinement of our establishment VILLA RENE LALIQUE.
Is the gift box available in a digital format (e-gift box)?
Absolutely, our gift boxes are available in a digital version. You can choose email delivery for an immediate release, allowing the recipient to enjoy their experience at Villa René Lalique right away.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient. Orders placed online on Sunday or Monday for postal delivery are processed from Tuesday, with shipping times depending on postal services. At VILLA RENE LALIQUE.
Do you deliver gift boxes internationally?
Villa René Lalique offers international shipping of its gift boxes. Shipping costs and delivery times vary depending on the destination. The boxes are valid for a minimum of 365 days after the purchase date, and the recipient can book their preferred dates at the Villa René Lalique establishment.
What are the delivery times for gift boxes by mail?
Gift boxes ordered online on Sunday or Monday and shipped by postal mail are processed from Tuesday. Shipping times depend on postal services, for which VILLA RENE LALIQUE cannot be held responsible. The boxes are valid for a minimum of 365 days after the purchase date, and the beneficiary can book their stay dates at the VILLA RENE LALIQUE establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are valid for a minimum of 365 days after the purchase date, and the recipient can reserve the dates of their choice at the VILLA RENE LALIQUE establishment.
Is express delivery available?
Villa René Lalique offers immediate dispatch of your gift box in digital format. For postal delivery, orders placed on Sunday or Monday are processed from Tuesday. Dispatch times depend on postal services. Villa René Lalique.
How can I track my order?
To track your gift box order, log in to your account on our website. Your gift box is valid for a minimum of 365 days after the purchase date and you can send it immediately in digital format. The recipient can then book their stay dates at our establishment VILLA RENE LALIQUE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. By opting for electronic delivery, you will receive it immediately, while postal delivery will take a bit more time, with orders placed on Sunday or Monday processed from Tuesday onwards. Your gift box will be valid for at least 365 days after the purchase date, and the beneficiary can book their stay dates at the VILLA RENE LALIQUE establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
If you choose postal delivery for your gift voucher, please note that orders placed online on Sunday or Monday will be processed from Tuesday onwards. Shipping times then depend on postal services. Your gift voucher will be delivered to your home by post from VILLA RENE LALIQUE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Villa René Lalique, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment VILLA RENE LALIQUE.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. Villa René Lalique gift boxes are valid for at least 365 days after the purchase date, offering flexibility to plan your stay and gastronomic experience in our 5-star hotel and our 2-star Michelin Guide restaurant.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. The gift boxes from Villa René Lalique are valid for one year from the date of purchase and can be used for various gastronomic experiences and stays in our 5-star hotel and 2-star Michelin Guide restaurant, Villa René Lalique.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment VILLA RENE LALIQUE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. You can book the dates of your choice at Villa René Lalique.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of the VILLA RENE LALIQUE establishment.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on the availability of the establishment. The terms are specified at the time of booking at our hotel-restaurant VILLA RENE LALIQUE.
Can I convert my gift box into a gift card?
The gift boxes from Villa René Lalique cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at our establishment VILLA RENE LALIQUE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Villa René Lalique offers special gift boxes for particular occasions such as Valentine's Day, Christmas, or weddings. You can discover our offers online to find the ideal gift box to give, at VILLA RENE LALIQUE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Villa René Lalique offers gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. You will find 5-star stays and unique gastronomic experiences, perfect for celebrating special moments. Discover our selection of gift boxes to offer an unforgettable experience to your loved ones, at our establishment Villa René Lalique.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, thus providing you with the best rate directly from the VILLA RENE LALIQUE establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the VILLA RENE LALIQUE establishment, but it is advisable to check the specific conditions for any particularities.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at VILLA RENE LALIQUE.
Is online payment secure?
Online payment on our website is fully secure to ensure the protection of your banking data. You thus benefit from the best guaranteed rate and immediate sending of your gift box in digital format, directly from our official VILLA RENE LALIQUE store.
Is group or shared payment possible?
Yes, it is possible!
Group Gift
I create the group gift online in a few minutes
I invite participants to join the collection!
The funds collected are transformed into a gift certificate
The lucky beneficiary receives their gift certificate and enjoys an exceptional moment!
Shared Payment
I choose a gift box from all the offers
I create my account
At the time of payment, I choose shared payment
My friends receive a participation email for a common gift
Group Gift
I create the group gift online in a few minutes
I invite participants to join the collection!
The funds collected are transformed into a gift certificate
The lucky beneficiary receives their gift certificate and enjoys an exceptional moment!
Shared Payment
I choose a gift box from all the offers
I create my account
At the time of payment, I choose shared payment
My friends receive a participation email for a common gift
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes of Villa René Lalique are specially designed to offer a unique experience at our five-star establishment in Alsace, combining accommodation and gastronomy. Each box allows you to enjoy an overnight stay or a meal in our hotel or restaurant, with customizable options according to your wishes, Villa René Lalique.
Is the payment debited immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This ensures you get the best guaranteed rate and immediate delivery in digital format. Enjoy this exceptional experience at the Villa René Lalique.
Can businesses pay via a specific payment method (administrative mandate, wire transfer...)?
Businesses can pay by wire transfer or administrative mandate for the purchase of gift boxes at the Villa René Lalique.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At VILLA RENE LALIQUE, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the Villa René Lalique website. All our gift boxes are valid for at least 365 days after the purchase date, and the beneficiary can book the dates of their choice at the Villa René Lalique establishment.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Villa René Lalique accepts credit card payments, PayPal, Apple Pay, and Google Pay for your gift sets.
Can I receive an invoice after the purchase?
After your purchase of a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on the Villa René Lalique website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
To pay for your gift box, you can use a Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment VILLA RENE LALIQUE.
What are the accepted payment methods for purchasing a gift box?
For purchasing a gift box, we accept payments by credit card, cb, visa, mastercard, Google Pay, Apple Pay, Samsung Pay, and bank transfer. All payments are secure and you benefit from the best guaranteed rate at VILLA RENE LALIQUE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at Villa René Lalique.
Is it possible to add a custom message to the gift box?
You can customize your gift box with a message during your order. This message will be added to the gift box for a personal touch, reflecting the unique experience offered by the Villa René Lalique.
Can we add options to your gift box offers?
The gift boxes from Villa René Lalique can be customized according to your wishes, while respecting the establishment's conditions. You can choose from a wide range of stays and gastronomic experiences to please your loved ones, with the guarantee of the best rate and a validity of at least 365 days. Enjoy the refined universe of Villa René Lalique.
Do you offer premium packaging for gift sets sent by mail?
To enhance your gift set, you can choose premium packaging when placing your online order. La Villa René Lalique offers refined packaging options for an unforgettable gifting experience.
Can you customize a gift box for a special occasion (birthday, wedding...)?
You can customize your gift box with a special message to mark a particular occasion such as a birthday or wedding. La Villa René Lalique offers customizable gift boxes according to your wishes, with immediate delivery in digital format.
How do I request a refund for a gift box purchased online?
In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from the date of receipt of the gift box containing the ordered products to exercise their legal right of withdrawal without having to justify their decision.
Can partially used gift sets be refunded?
Partially used gift sets cannot be refunded at VILLA RENE LALIQUE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equivalent or higher value, according to the purchase conditions. The boxes are valid for at least 365 days after the purchase date, and the beneficiary can reserve the dates of their choice at the VILLA RENE LALIQUE establishment.
Does the right of withdrawal apply to the purchase of a gift box?
In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from the date of receipt of the gift box containing the ordered products to exercise their legal right of withdrawal without having to justify their decision.
Can I cancel a gift box that has already been sent by email or mail?
Cancellation of a gift box that has already been sent by email or mail is not possible at VILLA RENE LALIQUE.
What should I do if the box received is damaged or contains an error?
If your Villa René Lalique gift box is damaged or contains an error, please send us a photo of the box as soon as possible. We will process your request quickly according to the conditions of the Villa René Lalique establishment.
Can I get a refund for a gift box if I change my mind after purchase?
In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from the date of receipt of the gift box containing the ordered products to exercise their legal right of withdrawal without having to justify their decision.
What happens if the recipient is unable to use the gift box before its expiration date?
In case of non-use within its validity period, loss, theft or destruction of the Gift Box, the Beneficiary cannot claim a refund or any compensation whatsoever. However, we invite the Beneficiary who would be unable to consume their Gift Voucher or Gift Certificate within the planned period to contact VILLA RENE LALIQUE.
Is a credit issued if not used?
In case of non-use within its validity period, loss, theft or destruction of the Gift Box, the Beneficiary cannot claim a refund or any compensation whatsoever. However, we invite the Beneficiary who would be unable to consume their Gift Voucher or Gift Cheque within the planned period to contact VILLA RENE LALIQUE.
How can I redeem the savings pot?
To use your gift box, present it during your reservation or upon arrival at the establishment. The beneficiary can book the dates of their choice at the Villa René Lalique.
Create a savings pot: I create the savings pot online in a few minutes. I invite participants to join the collection! The funds collected are transformed into a gift voucher. The lucky beneficiary receives their gift voucher and enjoys an exceptional moment!
Create a savings pot: I create the savings pot online in a few minutes. I invite participants to join the collection! The funds collected are transformed into a gift voucher. The lucky beneficiary receives their gift voucher and enjoys an exceptional moment!
What are the processing times for a refund after my request?
Refund processing times for a gift set purchased at La Villa René Lalique are generally handled within 14 days after validation of the request, according to the terms of purchase. The gift sets are valid for one year from the date of purchase, providing flexibility for the recipient.
I purchased a gift box/gift certificate, but I would like to cancel the purchase. Is this possible?
The gift boxes from Villa René Lalique are neither exchangeable nor refundable. They are valid for at least 365 days after the purchase date, and the beneficiary can book the dates of their choice at the Villa René Lalique establishment. In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of 14 (fourteen) days from the day of receipt of the gift box containing the ordered products to exercise their legal right of withdrawal without having to justify their decision.
Are certain dates excluded for gift boxes?
Certain dates may be excluded for reservations made with a gift box, particularly during special events. Check the available dates when making your reservation at the Villa René Lalique.
Is booking with a gift box subject to availability?
Booking with a gift box at Villa René Lalique is subject to the establishment's availability. We recommend booking your dates as early as possible to fully enjoy your experience.
I’ve lost my password to log in to my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at VILLA RENE LALIQUE.
Does booking with a gift box require the gift box number?
To book with your gift box at Villa René Lalique, have your gift box number ready. This number is essential to validate your reservation at our VILLA RENE LALIQUE establishment.
Is my gift box usable on the weekend?
The use of your gift box on the weekend depends on the availability of the VILLA RENE LALIQUE establishment and for certain boxes and menus they are subject to conditions.
Is my gift box usable on holidays?
The use of your gift box at Villa René Lalique may vary depending on the establishment's availability. For holidays, it is advised to check the reservation conditions directly with the hotel VILLA RENE LALIQUE.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the establishment's availability (some menus are subject to conditions). The beneficiary can choose their dates directly with the Villa René Lalique.
Can I book online with my gift box?
To book with your gift box, you can choose your dates (subject to availability and conditions of your gift box) directly with the VILLA RENE LALIQUE establishment. We invite you to communicate the number of your gift box in the 'Comments' tab.
Can I make a reservation by phone with my gift box?
Reservations by phone with a gift box are possible according to the conditions specified at the time of purchase, in our establishment Villa René Lalique. To process your request in the best possible way, we invite you to communicate the number of your gift box to us. For any reservation request, you can contact our team by phone: +33 (0)3 88 71 98 98
Can I make a reservation via email with my gift box?
Reservations with a gift box at Villa René Lalique can be made directly with the establishment. To process your request in the best possible way, we invite you to provide us with the number of your gift box, the name of the beneficiary, and the desired dates. For any reservation request, you can contact our team: By email: reservation@villarenelalique.com
Is it possible to modify my gift box for a gift box with a value equal to or less than its original value?
Subject to the conditions applicable to your purchase, your gift box can be exchanged for another experience offered by the Villa René Lalique. If the amount of the new service is greater than the value of your gift box, an additional charge will be requested. However, if its amount is less, no refund of the difference can be made.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but supplements or options such as drinks or extras may not be included. You can book the dates of your choice at our establishment VILLA RENE LALIQUE.
Is my gift box personalized?
Your gift box for the Villa René Lalique is personalized with the recipient's name. It is valid for a reservation at the 5-star hotel or the 2-star restaurant of the Villa René Lalique, depending on your choice.
Can my gift box be used all at once?
Your gift box for the Villa René Lalique can be used all at once. You can book the dates of your choice at the establishment to fully enjoy your gastronomic and stay experience. The Villa René Lalique welcomes you in its 5-star hotel and its 2-star Michelin Guide restaurant.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience at the Villa René Lalique, including our 5-star hotel and our 2-star Michelin Guide restaurant. You will thus be able to fully enjoy our universe dedicated to the French Art de Vivre in our Villa René Lalique establishment.
Is my gift box valid for a single establishment?
Your gift box is valid only for stays and gastronomic experiences at the Villa René Lalique, our 5-star establishment in Alsace. You can enjoy our luxurious suites and our 2-star Michelin Guide restaurant for an unforgettable experience in an exceptional setting.
Is an upgrade possible with a supplement using my gift box?
The upgrade of your suite depends on availability at the time of your reservation. Upgrade options may be offered with a supplement, according to the conditions of the establishment VILLA RENE LALIQUE.
Can someone else use my gift box?
The gift box is issued in the name of its beneficiary. However, it can be transferred to a third party, provided that Villa René Lalique is informed at the latest upon booking, to ensure personalized reception and optimal care.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified on your gift box. Enjoy your experience at the Villa René Lalique to the fullest.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Villa René Lalique, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
To preserve the comfort and serenity of our guests, pets are not allowed in the interior spaces of the Villa René Lalique.
Service dogs are naturally welcome in accordance with current regulations.
Service dogs are naturally welcome in accordance with current regulations.
How do I proceed with reserving my gift voucher?
To reserve your gift box at the Villa René Lalique, we recommend contacting us directly by email at reservation@villarenelalique.com or by phone at +33 (0)3 88 71 98 98 so that we can assist you with your reservation.
It is also possible to reserve online, under the conditions set out in your gift box. When making your reservation, please specify the reference of your gift box in the "Comments" field so that we can process your request under the best conditions.
You can make your reservation on our official website: https://www.villarenelalique.com.
It is also possible to reserve online, under the conditions set out in your gift box. When making your reservation, please specify the reference of your gift box in the "Comments" field so that we can process your request under the best conditions.
You can make your reservation on our official website: https://www.villarenelalique.com.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, directly with our establishment VILLA RENE LALIQUE.
Is my gift certificate divisible? Can I use it multiple times?
Your gift certificate can be used multiple times, depending on the availability and reservation conditions of the VILLA RENE LALIQUE establishment.
What are the check-in and check-out times?
For your stay at the Villa René Lalique, your room or suite is available from 3:00 PM on the day of your arrival. We kindly ask you to vacate it by 12:00 PM on the day of your departure.
For a gastronomic experience, our restaurant welcomes you for lunch from 12:00 PM to 1:00 PM, and for dinner from 7:30 PM to 8:45 PM.
These hours have been designed to offer you the best reception conditions and to guarantee you an exceptional experience at the Villa René Lalique.
For a gastronomic experience, our restaurant welcomes you for lunch from 12:00 PM to 1:00 PM, and for dinner from 7:30 PM to 8:45 PM.
These hours have been designed to offer you the best reception conditions and to guarantee you an exceptional experience at the Villa René Lalique.
What services are included in a gift certificate?
The gift certificate, with a free or predefined amount, is valid for all services at the hotel-restaurant Villa René Lalique in Alsace. For a prestigious stay in our 5-star Relais & Châteaux hotel or a high-end epicurean tasting in our two-star Michelin guide restaurant, for a 100% custom experience.
What is the difference between a gift box and a free amount gift certificate?
The Villa René Lalique gift boxes offer an exceptional experience carefully selected, such as a stay at our 5-star Relais & Châteaux hotel or a gastronomic moment in our two-star MICHELIN guide restaurant.
The free amount gift certificate, on the other hand, offers greater freedom: it is valid for all services of the Villa René Lalique and can be used, up to the amount given, for a stay, a gastronomic experience or any other service offered by the establishment. An invitation to compose a fully personalized experience.
The free amount gift certificate, on the other hand, offers greater freedom: it is valid for all services of the Villa René Lalique and can be used, up to the amount given, for a stay, a gastronomic experience or any other service offered by the establishment. An invitation to compose a fully personalized experience.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website and on the gift voucher itself. You can consult them before your purchase to know the details and benefits, such as a minimum validity of 365 days and the possibility to book dates of your choice at the VILLA RENE LALIQUE establishment.
How do I use a gift box during booking?
To use your gift box at Villa René Lalique, book directly with the establishment and mention your unique code. The recipient can choose their stay dates according to availability and enjoy an exceptional gastronomic and accommodation experience at our Villa René Lalique establishment.
Can the box be transferred to a third party?
The Villa René Lalique gift box is an invitation to experience something exceptional, which you can offer to the person of your choice.
If the box is intended for a beneficiary other than the purchaser, please inform us at the latest at the time of booking.
Valid for 365 days from the date of purchase, this box allows the beneficiary to book their stay or experience at their convenience, subject to availability, by contacting the Villa René Lalique directly.
If the box is intended for a beneficiary other than the purchaser, please inform us at the latest at the time of booking.
Valid for 365 days from the date of purchase, this box allows the beneficiary to book their stay or experience at their convenience, subject to availability, by contacting the Villa René Lalique directly.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. Villa René Lalique gift boxes are valid for 365 days after the purchase date, allowing the recipient to book their preferred dates at the VILLA RENE LALIQUE establishment.
What should I do in case of loss or non-receipt of the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent according to the conditions of the VILLA RENE LALIQUE establishment.
What is the validity period of a gift box?
The gift boxes from La Villa René Lalique are valid for 365 days after the purchase date, offering great flexibility to plan your stay or gastronomic experience.
Are children accepted?
Yes, Villa René Lalique welcomes children. For a special experience or a restaurant reservation, we recommend specifying their age during your booking so that our team can inform you about the adapted conditions.
What happens if the recipient does not use the full value of the gift certificate or exceeds it?
The gift box is valid for a gastronomic experience or a stay at the Villa René Lalique. If the recipient does not spend the full value of the box, the balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of the Villa René Lalique establishment.
What types of gift boxes do you offer?
La Villa René Lalique offers a selection of gift boxes to provide an exceptional experience: gastronomic meals at the two-star Michelin restaurant, prestigious stays, exclusive events, and gift vouchers. The boxes are customizable, valid for 365 days from the date of issue, and available in digital or paper format.