Frequently asked questions to help you buy a voucher, a gift box or an item - VILLA RENE LALIQUE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. If you have chosen postal delivery, please note that orders placed on Sunday or Monday are processed from Tuesday onwards. Shipping times then depend on postal services, and VILLA RENE LALIQUE cannot be held responsible for any delays. VILLA RENE LALIQUE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for one year from the date of purchase and can be customized to your liking. Take advantage of this opportunity to offer a unique experience to your loved ones at Villa René Lalique.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on the VILLA RENE LALIQUE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When you make your purchase, you can choose to send your gift box by email, by mail, or to pick it up directly on site. Digital boxes are sent immediately, while mail deliveries are processed starting Tuesday for orders placed on Sunday or Monday. Enjoy the unique experience of Villa René Lalique.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you will benefit from an immediate digital delivery at VILLA RENE LALIQUE.
How do I create a group fund and invite people?
To create a group gift and offer a gift box to multiple people, select the dedicated option during your online purchase. You can then invite participants via email or link sharing. The gift boxes from Villa René Lalique are valid for one year and allow the recipient to book the dates of their choice.
How can I choose the amount for a gift card?
To offer a gift certificate at VILLA RENE LALIQUE, you can choose from the predetermined amounts of the available gift boxes, tailored to your wishes and budget. All gift boxes are valid for at least 365 days after purchase, providing optimal flexibility for the recipient to book their stay or tasting dates according to their availability at VILLA RENE LALIQUE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the page. Enjoy the full VILLA RENE LALIQUE experience.
How can I empty my cart?
To empty your gift box cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button of our establishment VILLA RENE LALIQUE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to make your loved ones happy. They will all be included in your order and you can customize them as you wish at VILLA RENE LALIQUE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our VILLA RENE LALIQUE website.
How do I purchase or give a gift box?
To offer a Villa René Lalique gift box, choose your box, customize it with a message, and complete your order. The box is sent immediately in digital format, and the recipient can book their stay and restaurant dates at their leisure at Villa René Lalique.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift vouchers allow the recipient to choose the experience they like among our stay and gastronomy offers at Villa René Lalique.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the purchase conditions. The boxes are valid for at least one year after the purchase date, and the beneficiary can book the dates of their choice at the VILLA RENE LALIQUE establishment.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We commit to responding within 48 business hours, for an unforgettable stay at Villa René Lalique.
Is the gift box customer service reachable by phone?
The customer service of Villa René Lalique is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Villa René Lalique website. Log in with the credentials provided to you when you purchased your box.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your experience at Villa René Lalique.
Is there a dedicated customer service for gift boxes?
Our customer service team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get information and assistance with your gift box at Villa René Lalique.
Is there a dedicated FAQ for gift boxes?
Here you will find the answers to your questions about using your gift box. It is valid for one year from the date of purchase and allows you to book the dates of your choice for a gastronomic experience or a stay at Villa René Lalique.
Is spa access included in my gift box?
Access to the spa is not mentioned in the options of the gift boxes offered by Villa René Lalique. Check the details of your gift box to confirm the included services.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Villa René Lalique gift box has access to the same services as other clients of the establishment, subject to the reservation and validity conditions of the gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find precise information about your gastronomic experience or your stay at Villa René Lalique.
Is parking included in my gift box?
Parking is not included in the Villa René Lalique gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
The Villa René Lalique gift boxes usually include breakfast, but it is advisable to check the specific conditions of your box for confirmation. Enjoy your stay at our Villa René Lalique establishment.
Is special attention given to the recipient of a gift box?
At Villa René Lalique, special attention is given to gift box recipients, with personalized service and an exceptional gastronomic and hotel experience. You will enjoy a warm welcome and an unforgettable stay at our VILLA RENE LALIQUE establishment.
Is a welcome drink included in my gift box?
Most of the gift boxes from Villa René Lalique include a welcome drink to enhance your stay or gastronomic experience. To know the specific details of your box, check the conditions mentioned at the time of purchase or consult the information provided with your gift voucher at our Villa René Lalique establishment.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the spa of VILLA RENE LALIQUE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your preferences, directly on our website. Our gift boxes are valid for at least 365 days after purchase, and your colleagues can choose the dates that suit them best to enjoy their experience at Villa René Lalique.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase and send multiple VILLA RENE LALIQUE gift boxes directly to your clients, either in digital or paper format. Digital delivery is immediate, while orders placed online on Sunday or Monday for postal delivery are processed from Tuesday onwards. The boxes are valid for at least 365 days after purchase and allow the recipient to book their preferred dates.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at VILLA RENE LALIQUE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Villa René Lalique offers advantageous and personalized solutions for corporate committees, with preferential rates and customization options according to your needs, for gift boxes valid for at least 365 days after the purchase date. You benefit from the immediate sending of your gift box in digital format, or a personalized gift voucher to your home, with the best guaranteed rate and a wide range of gift boxes and vouchers to offer to your loved ones. Villa René Lalique.
How do I correct an incorrect email address for a gift box?
You can correct the email address associated with your gift box by providing us with your order number and the new details. Changes are possible according to the purchase conditions of your box at VILLA RENE LALIQUE.
How can I leave a review for my gift box?
You can share your feedback on your experience at Villa René Lalique by logging into your customer account. Your input is valuable to help us improve, and your comments will be visible to future recipients of our gift boxes at our establishment, VILLA RENE LALIQUE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or contact us by phone during opening hours. Our gift boxes are valid for one year from the date of purchase, and the beneficiary can book their dates directly with our establishment Villa René Lalique.
Is there a dress code for the gift box?
For the restaurant at Villa René Lalique, smart attire is recommended. Dress elegantly to fully enjoy your gastronomic experience at this two-star Michelin establishment, VILLA RENE LALIQUE.
From what age can I get a treatment?
The minimum age to receive a treatment at Villa René Lalique is generally 18 years old, except for certain specific treatments that can be adapted for adolescents starting at 16 years old. For more details, we invite you to consult the general terms and conditions of the VILLA RENE LALIQUE establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance at the VILLA RENE LALIQUE establishment.
How can one access the hotel from the airport?
To access the hotel VILLA RENE LALIQUE from the airport, it is recommended to arrange for personal transportation or a taxi service, as the establishment does not offer a direct shuttle. The Villa René Lalique is located in Wingen-sur-Moder, in Alsace.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at Villa René Lalique, which does everything possible to comfortably welcome all its visitors.
Are pets allowed in the establishment?
Villa René Lalique accepts pets under certain conditions. It is advisable to check the terms directly with the establishment VILLA RENE LALIQUE.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box, directly on the Villa René Lalique website. There you will find the options offered by Chef Paul Stradner, such as the 4 or 8-course gastronomic menu, as well as other culinary experiences at Villa René Lalique.
What are the hours of operation?
To find out the opening hours of VILLA RENE LALIQUE, you can visit their website directly or refer to the information provided with your gift box.
Is there parking available near the establishment?
Villa René Lalique has a private parking lot for its customers. You can thus park your vehicle with complete peace of mind during your stay or visit at our establishment VILLA RENE LALIQUE.
What are the delivery methods for gift boxes/vouchers?
You can receive your gift box by email immediately after your purchase or by postal mail within 48 hours. The gift boxes from Villa René Lalique are valid for one year from the date of purchase and allow the recipient to book their stay dates according to the availability of the VILLA RENE LALIQUE establishment.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. Any order placed online on Sunday or Monday and involving mail delivery will be processed starting Tuesday. VILLA RENE LALIQUE cannot be held responsible for postal delivery times. VILLA RENE LALIQUE.
In addition to gift boxes, is it possible to order or have items delivered?
Villa René Lalique offers only gift boxes for stays and gastronomic experiences. For additional items, you can check the conditions of the Villa René Lalique establishment.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a gastronomic and stay experience at Villa René Lalique. Orders placed online on Sunday or Monday for postal delivery are processed from Tuesday, with postal delivery time to be considered. Villa René Lalique.
Is the box presented in a neat packaging?
The gift boxes from Villa René Lalique are presented in an elegant and careful packaging, reflecting the excellence and refinement of our establishment VILLA RENE LALIQUE.
Is the gift box available in a digital format (e-gift box)?
Absolutely, our gift boxes are available in a digital version. You can choose email delivery for an immediate release, allowing the recipient to enjoy their experience at Villa René Lalique right away.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient. Orders placed online on Sunday or Monday for postal delivery are processed from Tuesday, with shipping times depending on postal services. At VILLA RENE LALIQUE.
Do you deliver gift boxes internationally?
Villa René Lalique offers international shipping of its gift boxes. Shipping costs and delivery times vary depending on the destination. The boxes are valid for a minimum of 365 days after the purchase date, and the recipient can book their preferred dates at the Villa René Lalique establishment.
What are the delivery times for gift boxes by mail?
Gift boxes ordered online on Sunday or Monday and shipped by postal mail are processed from Tuesday. Shipping times depend on postal services, for which VILLA RENE LALIQUE cannot be held responsible. The boxes are valid for a minimum of 365 days after the purchase date, and the beneficiary can book their stay dates at the VILLA RENE LALIQUE establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are valid for a minimum of 365 days after the purchase date, and the recipient can reserve the dates of their choice at the VILLA RENE LALIQUE establishment.
Is express delivery available?
Villa René Lalique offers immediate dispatch of your gift box in digital format. For postal delivery, orders placed on Sunday or Monday are processed from Tuesday. Dispatch times depend on postal services. Villa René Lalique.
How can I track my order?
To track your gift box order, log in to your account on our website. Your gift box is valid for a minimum of 365 days after the purchase date and you can send it immediately in digital format. The recipient can then book their stay dates at our establishment VILLA RENE LALIQUE.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. By opting for electronic delivery, you will receive it immediately, while postal delivery will take a bit more time, with orders placed on Sunday or Monday processed from Tuesday onwards. Your gift box will be valid for at least 365 days after the purchase date, and the beneficiary can book their stay dates at the VILLA RENE LALIQUE establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
If you choose postal delivery for your gift voucher, please note that orders placed online on Sunday or Monday will be processed from Tuesday onwards. Shipping times then depend on postal services. Your gift voucher will be delivered to your home by post from VILLA RENE LALIQUE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Villa René Lalique, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment VILLA RENE LALIQUE.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. Villa René Lalique gift boxes are valid for at least 365 days after the purchase date, offering flexibility to plan your stay and gastronomic experience in our 5-star hotel and our 2-star Michelin Guide restaurant.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. The gift boxes from Villa René Lalique are valid for one year from the date of purchase and can be used for various gastronomic experiences and stays in our 5-star hotel and 2-star Michelin Guide restaurant, Villa René Lalique.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment VILLA RENE LALIQUE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. You can book the dates of your choice at Villa René Lalique.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of the VILLA RENE LALIQUE establishment.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on the availability of the establishment. The terms are specified at the time of booking at our hotel-restaurant VILLA RENE LALIQUE.
Can I convert my gift box into a gift card?
The gift boxes from Villa René Lalique cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at our establishment VILLA RENE LALIQUE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Villa René Lalique offers special gift boxes for particular occasions such as Valentine's Day, Christmas, or weddings. You can discover our offers online to find the ideal gift box to give, at VILLA RENE LALIQUE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Villa René Lalique offers gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. You will find 5-star stays and unique gastronomic experiences, perfect for celebrating special moments. Discover our selection of gift boxes to offer an unforgettable experience to your loved ones, at our establishment Villa René Lalique.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, thus providing you with the best rate directly from the VILLA RENE LALIQUE establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the VILLA RENE LALIQUE establishment, but it is advisable to check the specific conditions for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the booking conditions of the establishment. Villa René Lalique offers a wide range of services to customize your experience.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at VILLA RENE LALIQUE.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You thus benefit from the best guaranteed rate and an immediate sending of your gift box in digital format, directly from our official boutique VILLA RENE LALIQUE.
Is payment via group or shared payment possible?
Currently, payment via group or shared funds is not available at VILLA RENE LALIQUE. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Villa René Lalique are specially designed to offer a unique experience at our five-star establishment in Alsace, combining accommodation and gastronomy. Each box allows you to enjoy an overnight stay or a meal in our hotel or restaurant, with customizable options according to your preferences, Villa René Lalique.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at VILLA RENE LALIQUE.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. This ensures you get the best guaranteed rate and immediate delivery in digital format. Enjoy this exceptional experience at Villa René Lalique.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Villa René Lalique.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At VILLA RENE LALIQUE, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the Villa René Lalique website. All our gift boxes are valid for a minimum of 365 days after the purchase date, and the beneficiary can book their preferred dates at the Villa René Lalique establishment.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Villa René Lalique accepts credit card payments, PayPal, Apple Pay, and Google Pay for your gift sets.
Can I receive an invoice after my purchase?
After purchasing a gift set, an invoice will be automatically sent to you by email. You can also find it in your customer account on the Villa René Lalique website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
To pay for your gift box, you can use a Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment VILLA RENE LALIQUE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of Villa René Lalique.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. All payments are secure, and you benefit from the best guaranteed rate at VILLA RENE LALIQUE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at Villa René Lalique.
Is it possible to add a personalized message to the gift box?
You can personalize your gift box with a message during your order. This message will be included with the gift box for a personal touch, in line with the unique experience offered by Villa René Lalique.
Can we add options to your gift box offers?
The gift boxes from Villa René Lalique can be personalized to your liking, while respecting the establishment's conditions. You can choose from a wide range of stays and gastronomic experiences to delight your loved ones, with the guarantee of the best rate and a validity of at least 365 days. Enjoy the refined universe of Villa René Lalique.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, you can choose a premium packaging option when placing your online order. VILLA RENE LALIQUE offers refined packaging options for an unforgettable gifting experience.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a special message to mark a particular occasion such as a birthday or a wedding. VILLA RENE LALIQUE offers customizable gift boxes according to your wishes, with immediate delivery in digital format.
How do I request a refund for a gift box purchased online?
For a refund, check the purchase conditions of your gift box. The boxes are valid for a minimum of 365 days after the purchase date, with the possibility to reserve your preferred dates at the VILLA RENE LALIQUE establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. Villa René Lalique guarantees a box valid for at least 365 days after the date of purchase.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at VILLA RENE LALIQUE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. The boxes are valid for a minimum of 365 days after the purchase date, and the beneficiary can reserve their preferred dates at the VILLA RENE LALIQUE establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a Villa René Lalique gift box, as it is a service. The gift box is non-exchangeable and non-refundable, and it is valid for a minimum of 365 days after the purchase date.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is not possible at VILLA RENE LALIQUE.
What should I do if the received box is damaged or contains an error?
If your Villa René Lalique gift box is damaged or contains an error, please send us a photo of the box as soon as possible. We will process your request promptly according to the conditions of the Villa René Lalique establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the VILLA RENE LALIQUE establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. Villa René Lalique gift boxes are valid for at least 365 days after the purchase date, which gives plenty of time to enjoy them fully. We recommend checking the establishment's conditions to know any possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of purchase, at our establishment VILLA RENE LALIQUE.
How can I redeem the cashback?
To use your gift box, present it upon reservation or arrival at the establishment. The recipient can book the dates of their choice at Villa René Lalique.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at Villa René Lalique are usually handled within 14 days after the request is validated, according to the purchase conditions. The gift boxes are valid for one year from the date of purchase, thus offering flexibility for the recipient. At VILLA RENE LALIQUE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Villa René Lalique are neither exchangeable nor refundable. They are valid for a minimum of 365 days after the purchase date, and the beneficiary can book their preferred dates at the Villa René Lalique establishment.
Are there any dates excluded for gift boxes?
Some dates may be excluded for bookings made with a gift box, especially during special events. Check the available dates when making your reservation at Villa René Lalique.
Is booking with a gift box subject to availability?
The reservation with a gift box at Villa René Lalique is subject to the availability of the establishment. We recommend that you book your dates as soon as possible to fully enjoy your experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at VILLA RENE LALIQUE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Villa René Lalique, have your gift box number ready. This number is essential to validate your reservation at our establishment VILLA RENE LALIQUE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the VILLA RENE LALIQUE establishment.
Can I use my gift box on holidays?
The use of your gift box at Villa René Lalique may vary depending on the establishment's availability. For holidays, it is advisable to check the reservation conditions directly with the hotel VILLA RENE LALIQUE.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can choose their dates directly with Villa René Lalique.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the VILLA RENE LALIQUE establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Villa René Lalique.
Can I make a reservation by email with my gift box?
Booking with a gift box at Villa René Lalique can be done directly with the establishment. Booking terms are available on the Villa René Lalique website.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the purchase conditions. This modification is possible to fully enjoy your experience at Villa René Lalique.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but additional charges or options such as drinks or extras are not included. You can book your preferred dates at our establishment VILLA RENE LALIQUE.
Is my gift box personalized?
Your gift box for Villa René Lalique is personalized with the recipient's name. It is valid for a reservation at the 5-star hotel or the 2-star restaurant of Villa René Lalique, depending on your choice.
Can my gift box be used all at once?
Your gift box for Villa René Lalique can be used in one go. You can book your preferred dates with the establishment to fully enjoy your gastronomic and stay experience. Villa René Lalique welcomes you in its 5-star hotel and its 2-star Michelin Guide restaurant.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience at Villa René Lalique, including our 5-star hotel and our 2-star Michelin Guide restaurant. You will thus be able to fully enjoy our universe dedicated to the French Art de Vivre in our Villa René Lalique establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for stays and gastronomic experiences at Villa René Lalique, our 5-star establishment in Alsace. You can enjoy our luxurious suites and our 2-star Michelin Guide restaurant, for an unforgettable experience in an exceptional setting.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation. Upgrade options may be offered for an additional charge, according to the conditions of the VILLA RENE LALIQUE establishment.
Can someone else use my gift box?
The gift box is personalized and reserved for its recipient. It can only be used by the person indicated on the box, according to the conditions of the VILLA RENE LALIQUE establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified in your gift box. Fully enjoy your experience at Villa René Lalique.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Villa René Lalique, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
Villa René Lalique does not allow pets in its indoor spaces. For the safety and comfort of all our guests, we kindly ask you to consider this information when making your reservation at Villa René Lalique.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Villa René Lalique, log in to your account and follow the instructions on our website. The recipient can choose the dates of their stay and enjoy the unique gastronomic experience offered by our establishment VILLA RENE LALIQUE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, directly with our establishment VILLA RENE LALIQUE.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability and reservation conditions of the VILLA RENE LALIQUE establishment.
What are the check-in and check-out times?
At Villa René Lalique, check-in time is at 15:00 and check-out time is at 12:00. These hours allow you to fully enjoy your stay at our establishment VILLA RENE LALIQUE.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy an overnight stay in a suite, a gastronomic menu at the two-star restaurant, or a unique experience like the Garden Party, depending on the option selected at Villa René Lalique.
What is the difference between a gift box and a free amount voucher?
A gift box from Villa René Lalique allows you to choose from predefined experiences, such as an overnight stay in a suite or a gastronomic menu, while an open amount voucher gives you the flexibility to pay for a service up to the amount of your choice. Take advantage of these options to discover the excellence of Villa René Lalique.
Are the terms of use clearly stated?
The terms of use of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and benefits, such as a minimum validity of 365 days and the possibility to book your preferred dates at the VILLA RENE LALIQUE establishment.
How do I use a gift box during booking?
To use your gift box at Villa René Lalique, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and enjoy an exceptional gastronomic and accommodation experience at our Villa René Lalique establishment.
Can the gift box be transferred to a third party?
The Villa René Lalique gift box can be given to a third party. Simply enter the recipient's name when placing the order. The box is valid for 365 days after the purchase date, and the recipient can book their preferred dates at the VILLA RENE LALIQUE establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. VILLA RENE LALIQUE gift boxes are valid for a minimum of 365 days after the purchase date, allowing the recipient to book their preferred dates at the VILLA RENE LALIQUE establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment VILLA RENE LALIQUE.
What is the validity period of a gift box?
The Villa René Lalique gift boxes are valid for 365 days after the purchase date, offering great flexibility to plan your stay or gastronomic experience.
Are children allowed?
Villa René Lalique welcomes children, but it is recommended to check the specific conditions of the establishment to ensure a stay suitable for the whole family at Villa René Lalique.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The gift box is valid for a gastronomic experience or a stay at Villa René Lalique. If the beneficiary does not spend the entire value of the box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of the Villa René Lalique establishment.
Is the spa access private?
Access to the spa at Villa René Lalique is included in the services offered by the establishment. To find out the specific terms, we invite you to consult the details of your VILLA RENE LALIQUE gift box.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, gourmet menus, and getaways to the land of crystal. These options include nights in luxurious suites and exceptional culinary experiences, customizable to your liking, at our establishment VILLA RENE LALIQUE.